Edith S Hok

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Verified Reviewer
| map-marker Staten Island, New York

Terrible service

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I have a protection agreement for all my appliances. I needed service for my washer in feb. I was told they could not repair it and would replace it. It is now months later and I havent received it. I am a senior and it has been very difficult for me to go to the laundromat. I have to take car service and I cant afford. This additional expense. When I call I. Only get recordings. I would like to have my warantty extended for the time I did not have use of my washer.
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User's recommendation: Do not get Sears protection agreement

Edith S Hok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Washer broken since feb and I did not get the replacement as promised. I was fold the washer could not be fixed
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Loss:
$300
Pros:
  • Non
Cons:
  • Wry poor serice

Preferred solution: Deliver product or service ordered

User's recommendation: Do not get a protection agreement

Julie N Qzm

SOOOOO NOT HAPPY!!!!!

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A service person came to our vacation rental property. DID NOT CALL to say he arrived. The guest let him in the door and he serviced the wrong refrigerator. THIS COMPANY REFUSED to send him back. We were charged over $200.00 dollars and still have a broken refrigerator in our unit. There are 2 units. We requested a repair for a refrigerator that was not cooling. The refrigerator he fixed WAS COOLING!!!! He never called? AND NOW THIS COMPANY IS REFUDING TO FIX THE ACTUAL BROKEN REFRIGERATOR. We have guests arriving in a few days. THEY REFUSE TO TAKE OUR COMPLAINT and say were are responsible for this mistake because we didn't tell them we had to units in the beach house. WE DID NOT RECEIVE A CALL THAT THE REPAIR GUY ARRIVED. I will continue to escalate this to the CEO of this company if I do not get this resolved. I WILL share on all social media what occurred and with all of my short term rental groups in the gulf coast area as well as all family and friends in other regions. I will be send this entire complaint to the BBB. I NEED RESOLVE AND QUICK!
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Loss:
$260

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT EVER USE THIS COMPANY!!! NEVER NEVER NEVER

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